Executive English Module 3 Test

Modern Communication

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60 minutes to complete this test !

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1. Select the correct statement in relation to professional presentations:

a. Correctly profiling an audience will ensure your presentation delivers the right message in the most effective manner.

b. Briefings are used to provide detailed information about a business issue.

c. You need to include as much detail in a presentation to make it interesting.

d. Don't use examples and scenarios because that may confuse your audience.

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2. An effective conclusion for a professional presentation will (select those that apply):

a. Leave the audience with specific and noteworthy takeaways.

b. Motivate the audience to take action.

c. Summarize the main themes of the presentation.

d. Provide a transition signaling the end of the presentation.

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3. When conducting an in-person meeting (select those that apply):

a. Engage in polite small talk with participants before the meeting begins.

b. Don't change topics until resolutions are found.

c. Give everybody enough time to talk about their opinions.

d. Turn off cell phones and personal digital assistants.

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4. When organizing a meeting:

a. Ask first all the attendees what would be the best time to meet.

b. Don't be specific about an agenda so you can change the meeting topics easily..

c. First articulate a clear purpose, then you’ll need to decide how and where to meet.

d. Invite as many people as possible to get everybody's opinion.

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5.

Coleen just found out that a colleague recommended her for a promotion. Which of the following should she do?

a. She should ask her college for advance notice before making a recommendation.

b. She should wait to see if she gets the promotion before thanking her colleague.

c. She should thank her colleague but only if the topic comes up.

d. She should promptly send a thank you note to her colleague.

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6. For persuasive messages the following is true (select those that apply):

a. Reducing the price of an item, will always convince the customer to buy.

b. When you give something to somebody, they feel obligated to give something back to you in return, even if only by saying “thank you.”

c. Managers and employees should use warm words and a conversational tone to convey a caring tone.

d. People are naturally not attracted to the rare and exclusive.

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7.

Read the following statements and choose the one that provides the best buffer.

a. You honestly can't expect us to investigate a claim for a product that is no longer under warranty.

b. We at Timberline Tire and Auto make every effort to provide our customers with high-quality products at the lowest posible prices. We are committed to finding ways to make shopping at our stores more convenient for you.

c. We profusely apologize and will send you a coupon.

d. You are surely our best dressed sales representative. I always look forward to receiving proposals from well-attired staff members.

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8. To soften the blow of bad news to our audience, you can (select the appropriate options):

a. If there’s good news and bad news, start with the good news.

b. Make it short and go straight to the point.

c. Only state the least negative results.

d. Say thanks for whatever positive things the recipient has done in your dealings with them.

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9. When delivering bad news, you need to (select those that apply):

a. Reduce the anxiety associated with the bad news as much as possible by expressing sympathy or empathy.

b. Maintain trust and respect between you and your audience to ensure the possibility of good future relations.

c. Deliver the bad news in a timely fashion in the appropriate channel(s).

d. Help the receiver understand and accept the news.

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10. When apologizing to a customer, you need to do the following:

a. Be very general so you don't take the blame.

b. For minor matters, admitting fault with an apology usually helps vindicate or validate the customer.

c. For serious matters, ask a manager or legal department for guidance.

d. Always apologize as the client is always right.

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11.

Businesses should respond respectfully to complaints and claims in order to (there is more than one right answer).

a. avoid legal liability

b. avoid unfavorable online reviews

c. maintain customer loyalty

d. maintain brand image

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12. When asking for information and action, explaining why you're making the request __________ (select the missing words):

a. suggests that you think the audience is unintelligent.

b. is no body else's business.

c. is unnecessary since the audience is likely to comply

d. is part of an effective strategy for getting what you want.

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13. Select those that are good tips for effective texting:

a. Anticipate unintentional misinterpretation.

b. Follow established netiquette principles.

c. Never use abbreviations.

d. Always respond to messages as soon as you receive them.

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14. Before sending your email do the following:

a. Put yourself in your reader’s position and assess whether you’ve achieved the purpose you set out to achieve in the first place.

b. If the email is urgent, don't review again and press Send.

c. Make sure you don't exceed 1MB of space.

d. Evaluate also if you’ve struck the appropriate tone and formality.

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15. Select the best subject line for an email:

a. Rescheduling Nov. 6 meeting

b. Please read below as our meeting of November 6 has been rescheduled.

c. Rescheduling our 3 p.m. November 6 meeting for 11am November 8

d. Meeting

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16. Select those statements that are considered proper telephone etiquete.

a. Apply active listening skills.

b. Place your phone on the table on silent while meeting with others.

c. Address one topic at a time.

d. Let the other person know when you have them on a speaker phone.

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17. Select those statements that are correct.

a. Using humour to make a business associate comfortable is good etiquette.

b. Modern work environments encourage individuality. Therefore, employees are encouraged to be unique in their business attire.

c. During business social situations, you should stay away from controversial topics like politics and religion.

d. Having a few beers/drinks with an new business associate often helps to build the rapport needed for a successful business relationship.

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18. Select the statement that is true;

a. Business that do not violate the law are considered ethical.

b. Ethical and legal compliance are the same.

c. Companies don't have a right to insist that their employees engage in ethical decision-making.

d. Behaving ethically requires that we meet the mandatory standards of the law, but that is not enough.

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19. Select those tips that can be used during active listening:

a. Ask clarifying questions to communicate interest and gain insight

b. Read the report while the speaker is speaking

c. Stop the speaker to answer the phone

d. Restate the message in your own words and ask if you understood correctly

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20. If during a job interview, the interviewer asks you “Tell me about yourself” you should:

a. Share what experience you can highlight that aligns well with the job duties and their needs

b. An invitation for you to share your text message win in last year’s competition

c. Point towards the section in your cv where you list your education credentials

d. Tell the interviewer a summary of your personal information

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21.

What is the biggest mistake job seekers make when writing their resumes?

a. Make them too short

b. Make them too long

c. Make them too generic

d. Forget to refer to attached/enclosed resume

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22.

Which of the following is the best recommendation for writing the work experience section of your resume?

a. List only the jobs you think will help you land the position

b. Always place the work experience after the education section

c. List your jobs in reverse chronological order

d. Present your work experience in a paragraph format

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23.

Which statement best describes a step in creating a targeted resume?

a. Replace your education section with the job experience section

b. Begin with a specific career objective

c. Begin with your name, address, and email

d. Put the most important information first

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24.

Melissa has just graduated college and is ready to begin her job search process. What should Alison do first?

a. Conduct an inventory of her skills, abilities, and qualifications

b. Develop an effective resume to be used in her job search

c. Reseach salary, benefit, and job stability in her chosen field

d. Setup her LinkedIn profile

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25. This online tool allows job seekers to provide links to projects, assignments, and course work:

a. Video Resume

b. Youtube

c. LinkedIn

d. E-portfolio

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Executive English Module 3 Test

Modern Communication

You have 60 minutes to complete this test !

You have
60 minutes to complete this test !