Executive English Module 1 Test

1. What are the preferred customer service channels?

2. When is communication successful?

3. What category of miscommunication is occurring in the following scenario: During the weekly online lesson, Zoom stops working.

4. Mark the statements that contain mistakes.

5. In business language, “Liability” can be applied to:

6. In professional language, “Getting something off the ground" means:

7. In professional language, “The problem was resolved behind the scenes” means that

8. In professional language, ”To get ahead of the game” means:

9. You can use prominence to stress:

10. You can start a conference call with (mark all that apply):

11. When you agree with other participants in a meeting you could say (mark all that apply):

12. When it is time to end the meeting, you may want to set up future meetings. Select the phrases that could help you schedule them.

13. Once you have given a presentation, and you are ready to close it, which of these closing phrases is the most informal?

14. What could you use to replace “I like” with?

15. What is a better way to say: “What do you want?”

16. What is a better way to say: “Check your inbox, I already sent this to you”

17. What is a better way to say: “This is not my problem.”

18. When someone tells you “I am afraid that…” means that:

19. Mark the options that can be used to ask for help:

20. Check those that are examples of phrases that you can use if you are seeking clarifications during a negotiation:

21. Check those that are examples of phrases that you can use for making a suggestion during a negotiation:

22. When you reach a point in a negotiation where you are not able to reduce your price. You can say that:

23. In professional language, what is the meaning of “a long shot?”

24. Which phrases are good examples of the correct use of “word of mouth”

25. When something took place at the “eleventh hour”, that means that: